We reserve the right to change the terms and conditions under which the SACQUA webshop and the goods are provided. Any such change in terms and conditions will be effective to all new orders once included in the text of these terms and conditions and published on the website. You should check the terms and conditions posted on the website periodically to ensure that you are aware of and comply with the current version.
If you have any questions about the terms and conditions, the goods or the website please contact us via e-mail.
1. ACCEPTANCE OF GENERAL TERMS AND CONDITIONS
By ordering from our site, you accept our general terms and conditions, including our Privacy Statement.
2. PRICE CHANGES
SACQUA reserves the right to change prices. Prices at the time of placing an order are valid throughout the buying process. At times where software or human errors for instance list products with an obvious faulty price, SACQUA reserves the rights to cancel the order without any notification.
3. CHANGE OF PRODUCT ASSORTMENT
SACQUA reserves the right to change its stock availability on the site and to remove items from the product range before a purchase has been registered.
4. PRODUCT INFORMATION
We try our best to ensure that all of the content on our site is correct, including descriptions of our goods, and listed prices. However, mistakes do happen. The colours which are shown for the goods on the website will depend on various factors including your display settings.
5. DISCOUNT CODES
Discount codes are applied at check-out. These cannot be used in combination with other promotions.
6. REJECT OR CANCEL THE ORDER(S)
Fulfilment of all orders on our online store is subject to availability. We explicitly reserve the right not to accept your order for any reason. We also reserve the right to cancel an order by written notice to you in the following situations, without being liable for any damage or costs other than repayment of any amount received from you in relation to the order we cancelled:
– the product is not available / in stock;
– your billing information is not correct or not verifiable;
– your order is flagged up by our security systems as an unusual order or an order susceptible to fraud;
– there was an error in the price displayed on the SACQUA webshop;
– we could not deliver to the address provided by you;
– due to an event outside our control such as system loopholes and malfunctions.
– in the event of misspelling, pricing or other errors or mistakes in SACQUA info.
7. SHOPPING, SHIPPING AND CUSTOMS
In terms of payment, we accept PayPal which allows all major credit cards. Making purchases in our SACQUA webshop is secured by PayPal. Prices are stated in EURO. If the shipment couldn’t been delivered and bounced back to us due to the reasons that the recipient is not home and could’t be reached by any means. The recipient is obligated to pay the actual expense on the reshipment.
8. RETURNS POLICY
14-DAY COOLING-OFF PERIOD
Customers have the right to return the product(s) back to us. You have to notify us in writingg by e-mail within 14 calendar days after delivery. Products must be undamaged, must be in its original packaging, original state and intact. We will not be able to process the return if the product(s) doesn’t meet the conditions mentioned. Please note that we are not responsible for postage.
As soon as the returned product is receive by SACQUA, the refund request will be processed within 2 working days.
In the case that the damage was caused by your misuse, we will not be able to compensate you. If you have bought the product from another seller, you must contact the seller directly to request a refund or replacement.